Customer Care Jobs in Chennai

Much has happened in the last couple of years. If you bought a product or opted in for a service in the past, you’d have to meet the seller upon running into any problems. Times have surely changed. Today, the process of getting your — product or service — problems sorted is extremely convenient. 

All you have to do is dial a number on your phone and the customer care executive on the other end of the line does the rest. The customer care agents in Chennai have a vital role to play in the maintenance of a strong relationship between the company and its customers. 

Some would say that they are the bridge between them. Any glitch in the product or service usually reroutes to the concerned department or team through them. In other words, they’re the first ones to know about the customer’s problems. And also the first ones to come up with solutions for the said problems.

But for candidates on the lookout for jobs in Chennai, would customer care jobs be the right career option?

To answer this question, perhaps it’s best to realize that business prospects exist as long as there are customer demands. And Chennai, as a city, is the hub for many businesses and startups. Some are homegrown whereas others are global brands that have set up their operations in the coastal city. The proximity of Chennai to other cities, such as Bangalore, Hyderabad, Mumbai, and Pune also is a reason enough for job seekers to find job opportunities. Freshers usually take up jobs in Chennai, get some work experience under their belts and move to other metro cities later on.  

For the candidates, filling a customer care opening can be beneficial to personal and career growth. Typically, almost all customer care jobs in Mumbai offer lucrative salaries, bonuses, incentives and excellent work flexibility options. 

While salaries, incentives, and flexible work shifts may be something that you might be already aware of, let’s look at 5 other benefits of customer care jobs that job seekers should consider.

• Customer care executives usually stick to handling customer queries related to one or a few products and services. But before they actually get to handling customers, they spend a lot of time understanding the product(s) or service(s) thoroughly. In time, after handling multiple customer queries, they become subject experts, knowing everything there is to know about the commodity or service being sold. So, you could say that completely understanding what they’re selling to customers and successfully handling any queries that are related will open many doors for a Chennai-based customer care executive in customer service or outside. For instance, a seasoned customer care agent might have to take up the role of a trainer, where the primary responsibility will include training entry-level candidates or freshers. You could also end up in the product team collaborating with designers, coders, and project managers to create manuals and video walkthroughs for the product or service being sold.

• Your IQ is not the only thing that will receive a massive boost because of taking on the role of a customer care executive. It’s understood that customer care job responsibilities vastly improve emotional intelligence. Since you will be dealing with unique customers, each possessing unique personalities and queries related to the service/product, you’ll find ways to handle them as the situation demands. By doing this, you’re essentially tapping into your senses, emotions and intelligence to come up with solutions and responses without ticking off the customer. The skill that you learn in this role and the intelligence you develop can then be applied to any phase in your life — personal and professional.

• The job of a customer care executive in Chennai is one that imparts a wealth of knowledge and experience; especially in entry-level candidates and freshers. Having said that, experienced customer care reps can also sharpen their own skills. The new skills that are picked up by freshers or experienced in customer care jobs can be transferred between departments. Simply put, you might develop or hone astute sales, marketing, product management skills in a customer care role. And if you have the results to show, a transfer and promotion to other departments in the company is the likely outcome.

• So, a customer comes with a query and you have to provide a solution as soon as possible. The ideal way is to provide the answer (if there is one) or reach out to knowledgeable employees who belong to other teams or departments. In due time, this coordination with individuals — outside your team —  to solve a problem will expand your in-office network. Knowing your peers will not only open up doors for career growth but also help you solve problems quickly.

• Unique problems require unique solutions. This is something you will learn in this role. In fact, quick problem-solving and out-of-the-box thinking capabilities will vastly improve. Now, these skills are sought out by any organization. Truth be told, these are the skills for which they don’t mind paying generously. But salaries and compensation aside, these are lifelong skills that aid and further personal and professional growth. 

Here’s Why You Should Pick Rocket for the Latest Customer Care Jobs in Chennai 

There are a good many reasons why you should pick Rocket for the latest customer care vacancies in India. Here are a few:

• We list only the genuine job openings. In other words, job listings and recruiters are verified 
• You can sort all the jobs by applying the following filters:
• Location
• Walk-in-interview
• Salary
• Education qualification 
• Work experience
• Employment type (WFH, part-time, full-time, internship)
• Trusted & non-consultancy jobs
• Company
• You only get the latest official customer care job notifications
• Get instant job alerts for customer care and other BPO job opportunities
• Get complete job details, eligibility criteria, skill requirements, job description, workdays shifts, and company information
• Apply with CV, email, or mobile number
• Track application status, from shortlisting to joining
• Withdraw application at the click of a button

Apply to Customer Care Jobs in Chennai Online Instantly

Once you have shortlisted customer care job openings, click on any and follow the steps mentioned below:

• Click “Apply” after clicking on the customer care job
• Enter your first name, last name, mobile number, and email address in the pop-up form and click on “Apply”
• Then confirm your job application for a customer care job vacancy by entering the OTP
• Enter mandatory details for your application, verify your email and hit “Confirm”.
• Then enter secondary details and click on “Confirm”. The recruiter will be alerted with your details. By doing this, we populate more customer care and BPO jobs for you. However, you can skip this step if you want to conduct your own search.
• Then track the progress of your application by clicking on the “Applications’’ tab on the top. 

Minimum Eligibility Criteria for Customer Care Jobs in Chennai

The details given below are the basic requirements set by BPO and customer care companies to qualify for customer care jobs. Although the following should be the same for you when applying to any customer care jobs, we suggest you go over the job description and other details thoroughly before moving on to the application stage. 

• HSC certificate, equivalent, or a degree (general education).
• The ability to stay calm under pressure and good communication skills.
• Basic-to-intermediate knowledge of computers. Some employers may also ask for proven experience/knowledge of certain tools or software.
• Possessing work experience in customer care, telesales, telemarketing or similar will always be a plus point when applying. Having said that, customer care jobs routinely hire freshers; especially 12th pass candidates, and graduates.

Popular firms offering Customer Care Jobs in Chennai

It goes without saying that we only list genuine customer care jobs in Chennai. But what about the options? What should you expect if you’re new to customer care opportunities in Chennai? Here are some employers hiring customer care executives on Rocket you should consider whether you’re a fresher or an experienced job seeker.

• Kalyankanavu matrimony
• WBG Systems
• Aagna Global Solutions Pvt. Ltd.
• Gembrill Technologies India Pvt. Ltd.
• Hedvige Management Private Limited
• Iyanar Infotech Private Limited
• RA Solutions
• TVS Supply Chain Solutions
• Alaskaes Corp
• Cartelindialtd
• Marmag Technology
• PS Engineering

FAQs

1) What is the average salary of a customer care executive in Chennai?

According to salary reports, the average salary of a customer care executive with 1-4 years of experience is between INR 2.4 lakh per annum per month. For candidates with 5-9 years of experience, the average salary is close to INR 3 lakh per annum. However, this figure goes up depending on the work experience, the employer, and incentives.

2) What is the work flexibility like for customer care agents?

It’s as good as any other corporate job, if not more. Candidates can be given the option to choose their work shifts. Moreover, exiting a customer care job isn’t as complicated as the rest. This is the reason why many get into it, especially college students, to earn a bit of pocket money and to add valuable work experience to their resumes. 

3) Can customer care jobs be done from home?

Yes, some employers may offer this flexibility depending on your role, seniority and their work policy. We suggest you give the job details and description a thorough read before applying to any customer care vacancy in Chennai on Rocket.

4) For a fresher, what comes after the role of a customer care executive?

If you’re extremely good as a customer care agent or executive, generating and converting leads, the next step would be that of a team leader. The team leader will be responsible for assigning targets to junior customer care executives and seeing that they’re achieved. They might also step in to handle calls that juniors are incapable of resolving. However, you might also be assigned the role of a trainer or manager as well. Some customer care agents with exceptional sales, marketing, product management skills can also be assigned a role in any of the aforementioned teams/departments. 

5) What is the minimum experience required for a customer care job?

Employers usually look out for atleast 6 months of work experience in candidates who want to join as customer care executives. However, entry-level candidates are also picked up by many employers in Chennai, trained and deployed. It’s important for job seekers to note that your communication skills will have a part to play in your selection. If it’s impeccable, the job is certainly yours. Also keep in mind that if you have a knack for sales and marketing, edging out the competition will be rather easy.

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