Travel Agent Job Description

Travel Agent Job Description (JD)

  • Plan and sell transportations, accommodations, insurance and other travel services
  • Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations
  • Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travelers
  • Book transportation, make hotel reservations and collect payment/fees
  • Use promotional techniques and prepare promotional materials to sell itinerary tour packages
  • Deal with occurring travel problems, complaints or refunds
  • Attend travel seminars to remain updated with tourism trends
  • Enter data into our software and maintain client files
  • Network with tour operators
  • Maintain statistical and financial records
  • Meet profit and sales targets


Requirements

  • Proven work experience as a travel agent
  • Excellent knowledge of computer reservations systems, GDS systems and e-travelling
  • Fluency in English; multilingualism is a plus
  • Strong sales skills and commercial awareness
  • Ability to interact, communicate and negotiate effectively
  • Sound knowledge of domestic and international travel trends
  • Degree in Hospitality, Travel, Tourism, Business or relevant field
  • Personal travel experience will be considered an advantage