Hospitality Manager Job Description

Hospitality Manager Job Description (JD)

  • Hire qualified personnel according to standards
  • Organize and coordinate operations to ensure maximum efficiency
  • Supervise and evaluate staff
  • Ensure supplies and equipment are adequate in quantity and quality
  • Handle customer complaints when necessary
  • Assist in pricing products or services
  • Assume responsibility of budgeting and monitoring expenses
  • Enforce adherence to regulations and quality standards
  • Ensure all records are kept properly and consistently
  • Review and prepare reports for senior management


Requirements

  • Proven experience as hospitality manager
  • Hands-on experience in customer service or sales
  • Solid understanding of hospitality procedures and best practices
  • Knowledge of quality standards (e.g. ISO)
  • Proficient in MS Office and relevant software (e.g. ERP)
  • Excellent organizational and leadership skills
  • Outstanding communication (verbal and written) and interpersonal skills
  • Problem-solving aptitude
  • BSc/BA in hospitality management