Cabin Crew Job Description

Cabin Crew Job Description (JD)

  • Understand the duties of your assigned position during flight and act your best
  • Ensure the satisfaction of passengers by answering questions and offering them assistance
  • Check cabin before take-off to ensure compliance to safety regulations
  • Welcome travelers on board and help them to their seats when necessary
  • Serve food and beverages and sell products
  • Give the “safety” presentation in a well-prepared manner
  • Monitor the cabin frequently for the entire duration of the flight
  • Adhere to established regulations and procedures
  • Remain calm and offer assistance to passengers in the event of an emergency
  • Give particular attention to passengers with special needs (children, disabled, elders etc)
  • Prepare accurate reports concerning any significant issues or happenings


Requirements

  • Proven experience as cabin crew or related customer service experience
  • Fluency in English, knowledge of additional languages is a strong advantage
  • Basic skills in MS Office
  • Customer-oriented approach
  • Clean, professional appearance and healthy constitution
  • Exceptional communication and presentation skills
  • Cool tempered and patient with aptitude in resolving issues
  • Cabin crew certification or training