Bank Teller Job Description

Bank Teller Job Description (JD)

  • Conduct dozens of bank’s routine transactions within time limits and established guidelines (cash checks, accept deposits and loan payments, process withdrawals etc)
  • Assess customer needs and introduce new products and services (credit cards, saving bonds etc)
  • Make sales referrals, suggest alternate channels and cross-sell products and services
  • Go the “extra mile” to build trust relationships, customer loyalty and satisfaction
  • Comply with regulatory requirements
  • Manage risk in every transaction and detect fraudulent transactions to prevent losses
  • Resolve customers’ issues and provide relevant information


Requirements

  • Proven working experience in banking, personal banking, retail banking or financial services
  • Basic PC knowledge and familiarity with electronic equipment (e.g. cash drawers, receipt validators, money counters)
  • Strong communication and time management skills
  • Customer satisfaction-oriented
  • Attention to detail and mathematical skills
  • Excellent sales skills
  • BS in Finance, Banking or relevant field