Assistant Manager Job Description

Assistant Manager Job Description (JD)

  • Assist the Retail Store Manager in planning and implementing strategies to attract customers
  • Coordinate daily customer service operations (e.g. sales processes, orders and payments)
  • Track the progress of weekly, monthly, quarterly and annual objectives
  • Monitor and maintain store inventory
  • Evaluate employee performance and identify hiring and training needs
  • Supervise and motivate staff to perform their best
  • Coach and support new and existing Sales Associates
  • Monitor retail operating costs, budgets and resources
  • Suggest sales training programs and techniques
  • Communicate with clients and evaluate their needs
  • Analyze consumer behavior and adjust product positioning
  • Handle complaints from customers
  • Research emerging products and use information to update the store’s merchandise
  • Create reports, analyze and interpret retail data, like revenues, expenses and competition
  • Conduct regular audits to ensure the store is functionable and presentable
  • Make sure all employees adhere to company’s policies and guidelines
  • Act as our store’s representative and set an example for our staff

Requirements

  • Proven experience as a Retail Assistant Manager or similar position
  • Experience with recruiting and performance evaluation processes
  • Familiarity with financial and customer service principles
  • Good math skills with the ability to create and analyze reports, spreadsheets and sales statistics
  • Proficient user of MS Office (MS Excel in particular)
  • Leadership and organizational abilities
  • Interpersonal and communication skills
  • Problem-solving attitude
  • Flexibility to work in shifts
  • BSc/BA in Business Administration or relevant field; MSc/MA is a plus