The candidate will be working on-field and he will be responsible for:
The servicing and maintenance of Water Purifiers and other Eureka Forbes Products
He will be required to travel within a radius of 2-3 km and will be required to go to houses for servicing
The shift timing will be 9:30 am - 5:30 pm but will fluctuate as per the time slot given by the customers
The candidate should be jolly, approachable, and ready to travel on foot/bike.
Candidates will be provided with a safety kit that will have face masks, gloves, etc. by the company free of cost.
The candidate will have to service purifiers
He will have to carry a tool kit as well as spare parts
He will have to make calls to the customers for availability
He will have to be dressed properly and should be well behaved
Minimum Educational Qualification:
12th Pass
Diploma in Electrical/Electronics/Plumbing Technician Prefer
Age Criteria: Max age is 35 years old
Gender: Male Only
Salary Offered: Rs 10,506 in hand along with PF/ESIC
Incentives based on performance
Mobile Allowance is provided
Working Days: Sat/Sun will not be off. Rotational Off
Minimum Experience: Fresher Allowed
If the candidate is experienced, experience in home appliance servicing like AC/Washing machine servicing is preferable
Candidates from Kent RO are not Preferred
Language Preferred:
Mandatory: Hindi and Basic English
Marathi is preferable
Mandatory Documents:
Aadhar Card
Pan Card
Bank Proof
Photo
Prev Company OL & Salary Slips(if the candidate is experienced)
Mandatory Possessions:
Smartphone Mandatory
The bike is Compulsory (No Petrol allowance Provided)
Maintaining 6 Calls / Visits Per Day Productivity
85% Attendance to be maintained per month
Attend Customer Service Request [Complaint] [minimum 85% to be completed by same day]
Documentation of all activities on the field as per the company process
To raise the bill as per MRP of spares and ensure the payment collected from customers are submitted to BP same day
Renew Annual Maintenance Contract from In-Warranty & In Contract customer 30 days prior to the end date of Warranty/ Contract
Follow up with a customer who has not renewed Annual Maintenance Contract (AMC) and renew the same and update feedback in case AMC is not taken
Update customer feedback in the mobile app. or in SRAF / History card as the case applicable
Update customer contact details like mobile, Email IDs and validate existing mobile number on every transaction with the customer
To complete the activity in Mobile after job completion. For spares requirement also, Technician has to raise indent
Report to BP office in the evening and submit tool kit with spares and documents to BP including defective spares
Drop door lock card at the door in case if the customer is not at home during any visit