Maintaining 6 Calls / Visits Per Day Productivity
85% Attendance to be maintained per month
Attend Customer Service Request [Complaint] [minimum 85% to be completed by same day]
Documentation of all activities on the field as per the company process
To raise the bill as per MRP of spares and ensure the payment collected from customers are submitted to BP same day
Renew Annual Maintenance Contract from In-Warranty & In Contract customer 30 days prior to the end date of Warranty/ Contract
Follow up with a customer who has not renewed Annual Maintenance Contract (AMC) and renew the same and update feedback in case AMC is not taken
Update customer feedback in mobile app. or in SRAF / History card as the case applicable
Update customer contact details like mobile, Email IDs and validate existing mobile number on every transaction with the customer
To complete the activity in Mobile after job completion. For spares requirement also, Technician has to raise indent
Report to BP office in the evening and submit tool kit with spares and documents to BP including defective spares
Drop door lock card at the door in case if the customer is not at home during any visit
To introduce us, Eureka Forbes Ltd is a Rs. 3800 crores organization with 10000 employees spread across 250 locations in India. Having started as “single-location, single-product” direct sales company in 1982, EFL (Eureka Forbes Limited) has over the years, expanded its distribution channel to cover the retail, industrial and commercial segments and households in India and abroad.
EFL has its manufacturing wing at Bimetal, Meghalaya, Bedi and Dehradun together with an advanced Government Recognized R & D Centre at Bangalore. EFL’s commitment to the customer does not end with sales - the company’s service network of over 1050 response-centre’s provides prompt and efficient after-sales service and is supported by a team of customer relations’ representatives, who maintain regular contact with customers and keep a pulse on the market.