| Ø Source quality leads for Business loans / retail |
| Ø Ensure KYC documents are sourced as per policy |
| Ø Need to ensure customers |
| Ø Daily field visits and follow ups, ensure 100% coverage of field account, escalate problematic cases for further action, ensure feedback for each cases is documented at the end of day. |
| Ø To maintain relationship with customer for the overdue payments. Handle and resolve customer queries effectively |
| Ø To do reconciliation of payments and ensure timely deposit of cash payment in the system. |
| Ø To comply with the process, procedures as defined and ensure its effective implementation at all times |
| Ø To provide daily feedback to the supervisors and escalate problematic cases and initiation of legal actions where warranted, with the support of Legal team |
| Ø To support the business on data quality management i.e. improving the quality of customer information available through timely feedback |