- Provide solutions revolving around various modes of communications.
- Answering customer queries and listen to their problems
- Troubleshooting customers related problems- Remote support and online support
- Identifying root cause of the problems and taking corrective and preventive steps.
- Product demonstration to customers
- Generating problems reports, logging issues, escalation of critical issues
required skills:
Good reasoning and analytical skills
Outstanding communication skills
Computer proficiency
Good listening skills
Good typing skills
English proficiency
Excellent verbal and written skills