CLIENT SUCCESS CONSULTANT – JOB DESCRIPTION

Job Description

· Client Development

o Exploring business possibilities by understanding the industry and its development path.

o Market and industry Mapping

o Gathering and analyzing data regarding competitor pricing and products

o Identifying opportunities to grow company’s market share and revenues

o Sensing potential threat in the market and converting the threat into possible business opportunity.

o Meeting the client, briefing on the service offerings. Understanding client’s requirement and sending business proposals with due approval of higher officials.

o Negotiating and agreeing on commercial terms & conditions with the client in line with the company policies.

o Procuring assignments with clarity in terms of Scope of work and deliverables.

o Develop and maintain cordial client relations to ensure a good understanding of their current and future priorities and to identify new leads for other service offerings across the company.

o Ensure client’s queries are handled as and when arise and resolved within stipulated time.

o Keep abreast of and analyze market and sector developments to support the provision of high-quality advice to clients

· Client Management

o Acting as the Single Point of Contact for the clients

o Engage & Developing strong one to one long term relationships with key decision makers and influencers

o Resolving any client queries or escalations

o Increasing company’s revenue share with client through upselling and cross-selling our other services

o Defending and growing accounts by evaluating customer preferences, updating models, and partnering for the client’s success.

o Internal Stakeholder Management

o Coordinating with the recruitment teams

o Supporting smooth processing of business by collaborating with internal teams

o Facilitating regular review and follow up with members supporting on the account regarding performance & ensure that client feedback is shared within the team for continued improvement

· General

o Proper documentation has to be done with all the requirements from the client.

o Ensure seamless handing over is been done to client relationship & delivery team to enable them to deliver the assignment up to clients expectations.

o Conducting periodic reviews with clients to review performance, project progress, and identify areas for improvement

o Complete and update client details in administration systems to support effective management information reporting.

o Timely invoicing & collections as per the commercial terms agreed.

o Participate in weekly / monthly reviews to share new developments in the market; experience and knowledge on assignments handled and report updates on clients worked

o Comply with company policies and procedures including business principles; misconduct reporting procedure and competition law compliance policy to meet the company’s expectations.

Desired Skills & Experience

· A professional / post graduate with 3-5 year’s work experience and knowledge of the sector/ or business line

An eye for detail & ability to Solve Problems

· Capable of working effectively to handle multiple priorities under pressure

· Good interpersonal and communication skills

Exhibit Leadership Traits
Good sales skills & Networking Skills
Commercial awareness
Excellent presentation skills
Effective Negotiation skills
Self-Motivated
Flair for Market Research & gathering Market Intelligence

VACANCY FOR AUTOCAD DRAFTSMAN- SPECIALIZED AUTOCAD

Job description