Job Purpose: |
To Answer queries/resolve problems of customers through Inbound. |
Attend Inbound and Outbound calls, sometime respond through email and chat to customers. |
Provide correct and quality information to customers on every call, promote good listening and English grammar skills. |
Eligibility Criteria: |
|
Able to communicate confidently and politely, with good speaking skills. |
Awareness on Credit cards. |
Detailed knowledge of intricacies of Banks products and how they compare against competitors. |
Good typing skills (Quality and Speed) |
Ability to handle telephonic conversations |
Good Listening and Comprehension skills |
Should be flexible to work in 24/7 shift |