Ground Staff are responsible for attending to the passengers before, after and in between the flight. They are also responsible for solving the queries of the passengers, providing flight information and ensuring that they face no difficulties during the flight. Ground Staff is a major part of the aviation industry and they cannot be replaced with machines or computers. Some of the major responsibilities performed by the ground staff are checking passengers for the flight, assisting the passengers who are with children and disabled passengers, handling the unloading and loading of passengers luggage from the aircraft, carrying security check activities as regular interval, updating passengers with timings and change in the flight schedule, preparing the flight plan according to the weather condition and climate of the destination and origin and re-booking the passengers whose flights have been delayed.
This position is very challenging and requires good managerial skills to manage all the customers. Candidates who are looking for a career as ground staff need to be friendly and have a calm disposition.
Check the minimum eligibility criteria for a career as a Ground Staff provided below.
Academic Qualification: Candidates who are looking for a career in ground staff must have cleared 12th from any recognised institution or university. The job description for this position will vary depending on the type of industry. There is no additional requirement for Ground Staff. However, candidates who are aiming for a successful career in Ground Staff can check some degree essential for this profile provided below.
Experience: Since most of the companies prefer experienced candidates, it is advisable that candidates gain some experience before applying for any senior-level positions in ground staff. They can complete any training program in ground staff or any other aviation related course to gain some experience.
Skills: Candidates should have some experience in customer service while looking for a career in ground staff. There are many other skills which can help the candidates have a successful career in ground staff. Some relevant skills are provided below.
A variety of job roles are available for ground staff. Airlines hire separate candidates for all types of work from handling the flight maintenance to solving the queries of passengers. Candidates can choose any job roles as per their interest. Some of the job roles are mentioned below.
Candidates who are looking for a career in ground staff can apply for a job at an airline company after completing their education. Airlines are always looking for professionals in this field. Candidates can check the job description of the company to find out the eligibility criteria. Some employment opportunities available for ground staff are listed below.
Some of the major recruiting companies for Ground Staff are listed below.