2 Years experience in Sale of Life Insurance / Health Insurance sector & Excellent Knowledge of Product (D2C, Tele Channel) as a Team Leader
Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
Assists management with hiring processes and new team member training
Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
Communicates deadlines and sales goals to team members
Develops strategies to promote team member adherence to company regulations and performance goals
Conducts team meetings to update members on best practices and continuing expectations
Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints