Job Summary :
Front Office Executive responsibilities include Attend to guests courteously and deal promptly with their requests and queries. Registering guests, managing reservations and providing information about rooms, rates and amenities.
If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.
Designation : Front Office Executive
Job Description :
· Welcome guests during check-in and giving a fond farewell to guest while checkout.
· Filling ‘C’ Form
· Handling guest complaints and concerns in an efficient and timely manner.
· Overseeing VIP guests, arrivals and departures.
· Coordinating and multi-tasking job duties in a busy environment.
· Detailed information regarding arrivals and room requirements.
· Have up to date information on daily room occupancy
· Providing excellent customer service as per hotel standards.
· Providing information regarding the Hotel, town attractions, activities etc.
· Maintain up-to date information on room rates, current promotions, offers and packages
· Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
· Co-ordinate with housekeeping for clearing of rooms.
· Perform basic cashier activities as and when required.
· Maintain guest lockers for safe custody.
· Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
· Give proper and complete handover to the next shift
· Should be able to handle all guests without bias or prejudice.
· Follow the house rules and policies laid down by the management.
· Adhere to strict staff grooming and hygiene standards.
· Able to work morning, evening, weekend, holiday, and overnight shifts.
Skills :
· Excellent Communication skill (Verbal / written)
· Personable, enthusiastic, self-motivated and able to work independently.
· Observant, discriminating and detail-oriented
· Good guest interaction skills.
· Good listening skills.
· Sound decision making.
· Good interpersonal and communication skills.
· Leadership/People management
Education : High school graduate or equivalent or Degree in Hotel Management.
Experience : Minimum 1 to 2 Years of Hotel industry experience.
Experience in operating hotel front office IDS software.