Answer calls and provide the required information by resolving queries. This task is performed by following standards of the company and maintaining premium quality of services
Coordinate with the customers, try to know their concerns by avoiding any interruption in conversation, etc
Address all complaints of the customers and make sure that they are resolved in time and within the given guidelines
Assist and guide customers with all the required knowledge of the services and goods
Analyze the client's requirement after conversation with them and recommend services that will match their needs
Keep a track of the potential customers and their requirements
Ensure premium level of client satisfaction in one phone call
Additional Requirements
Language
Hindi,
English
Experience
Customer Care,
BPO / ITES
Job Type
Full Time
Skills
customer care
Other requirements
- 12th Fresher will be fine
- Engineering background will not be considered for this job.