Trainee - Inbound Voice Process - Bangalore

RedBus
Bengaluru - Bengaluru
12,000 - 22,000
/ monthly
Requirements
0 - to 3 years experience
12th pass
21 - 30 years
Male Only Job
Aadhar Card
Shift timings
Working days
6 days/week
Morning Shift (male only)
4:00pm - 12:00am
Morning Shift (male only)
6:00pm - 2:00am
Night Shift
11:00pm - 7:00am
Morning Shift (male only)
3:00pm - 11:00pm

Job description

  • Answer calls and provide the required information by resolving queries. This task is performed by following standards of the company and maintaining premium quality of services
  • Coordinate with the customers, try to know their concerns by avoiding any interruption in conversation, etc
  • Address all complaints of the customers and make sure that they are resolved in time and within the given guidelines
  • Assist and guide customers with all the required knowledge of the services and goods
  • Analyze the client's requirement after conversation with them and recommend services that will match their needs
  • Keep a track of the potential customers and their requirements
  • Ensure premium level of client satisfaction in one phone call
  • We need at least 70% of the team who knows to speak Hindi, rest 30% can be with English (any South India Language will be added advantage)


Additional Requirements
Language
Hindi,
English
Experience
Customer Care,
BPO / ITES
Job Type
Full Time
Skills
customer care
Other requirements
- 12th Fresher will be fine
- NO Transport will be provided by company.
- 70% Hindi is compulsory and rest 60% can be with English (any South India Language will be added advantage)
- Fresher candidates they offered salary 12k Only
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Posted on 17 Feb 2020
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