The profile involves Telecalling and other related tasks for the recovery of outstanding debits/Debtors.
Roles and Responsibility:
- Responsible for the end-to-end operations of Collection Process.
- Acts as an interface between the client team and Collections team for any day-to-day issues in operations
- Identify process improvement areas and take initiatives to improve operational metrics like productivity, quality, TAT, etc
- Drive reward and recognition activity on the floor
- Client management
- To coordinate team members (Callers & Filed executives)