<ol style="font-size: small;"><li>Handling and resolving customer queries and concerns while maintaining the same quality on a call </li><li>Need to make outbound calls </li><li>Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs. </li><li>Understanding multiple products and processes. </li><li>Influencing customers to buy or retain product or service by following a prepared script to give product reference information.</li><li>Processing each call/mail/ chat in accordance with IL standards and provide/take relevant information and update the system/s accordingly. </li><li>Provide the Customer with a clear explanation of the action taken</li><li>Ability to understand and handle irate customers </li><li>Ability to achieve stretched targets and able to manage the organization standards </li><li>Maintain Superior quality service by following organization standards.</li></ol>

Marksheets and Degree

Salary slips

Pan Card

Aadhar Card

Joining and Relieving Letters

For Experienced - 16000 inhand (2.50 LPA)

For freshers will be 11,400 inhand (1.75 LPA)

For Telesales position - Candidate will have to convert inquiries into sales by answering inbound telephone calls or outbound calls. Candidate will be into retention and sales of insurance.

For Customer Retention - Candidate will have to answer inbound and make outbound calls and retain customers and renew their policies.

Candidates with part time graduation will not be considered

If candidate is having experience then it has to be in Voice Process (Telesales/CSE/Telemarketing/Customer Relationship/Customer Support)

Candidate can be considered for any process depending on the interview

Telemarketing

Customer Care

Inside Sales / Telesales

Banking / Financial Services / Insurance

English

ICICI Lombard General Insurance Company Limited is a joint venture between ICICI Bank Limited, India's second largest bank and Fairfax Financial Holdings Limited, a Canada-based financial services company engaged in general insurance, reinsurance, insurance claims management and investment management.<div> </div><div>ICICI Lombard General Insurance Company Limited is the largest private sector general insurance company in India.</div><div> </div><div>The firm offers policy insurance and renewal through its intermediaries and website. </div><div> </div><div>It markets assurance products including Car Insurance, Health Insurance, International Travel Insurance, Overseas Student Travel Insurance,Two Wheeler Insurance, Home Insurance and Weather insurance. </div>

Telesales - Inbound / Outbound

Job description