● Contact customers who have applied for our services and take them through the application process
● Explain the security protocols followed by our company to help customers overcome any and all apprehensions
● Acquire new customers through leads and cold calls
● Follow-up regularly on open leads to ensure lead conversion
● Work closely with the operations team to provide a great service for our customers
● Follow-up for interest collection and NPA reduction
● Keep track of customer database and record feedback
● Provide email and SMS support to customers
● Ensure that the customer receives the highest standard of service
● Improve client retention through great customer service