· Advises present or prospective customers by answering incoming calls on a rotating basis; operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
· Influences customers to buy or retain product or service by following a prepared script to give product reference information.
· Documents transactions by completing forms and record logs.
· Maintains database by entering, verifying, and backing up data.
· Keeps equipment operational by following manufacturer's instructions and established procedures; notifying team leader of needed repairs.
· Maintains operations by following policies and procedures; reporting needed changes.
· Maintains quality service by following organization standards.
· Maintains technical knowledge by attending educational workshops; reviewing publications.
· Contributes to team effort by accomplishing related results as needed.