We are looking for an enthusiastic TelesalesRepresentative to contribute in generating sales for ourcompany. You will be responsible for closing sales dealsover the phone and maintaining good customerrelationships.
An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.
Contact potential or existing customers to inform them about a product or service using scripts
Answer calls/questions about products or the company and pitch products and ensure sales closure.
Ask questions to understand customer requirements and close sales
Enter and update customer information in the database
Take and process orders in an accurate manner
Handle grievances to preserve the company’s reputation
Go the “extra mile” to meet sales quota and facilitate future sales
Keep records of calls and sales and note useful information Requirements
Proven experience as telesales representative or other sales/customer service role
Proven track record of successfully meeting sales quota preferably over the phone
Good knowledge of relevant computer programs (e.g.CRM software) and telephone systems
Ability to learn about products and services and describe/explain them to prospects
Cool-tempered and able to handle rejection
Outstanding negotiation skills with the ability to resolve