JOB ROLE:
Deliver teller related functions in the branch to ensure the delivery of quality service to customers. To project a professional and warm image, and to assist the TSM in maintaining operational control and improving operational and service efficiency.
KEY RESPONSIBILITIES:
Deliver quality service while carrying out the following transactions among others for customers:
Cash deposits
Cash withdrawals
Demand draft/pay order instructions accepting and processing
Accepting instructions for FD breaks
Effecting internal account to account transfers
Accepting and processing stop payment instructions
Ensure that all of the above services are delivered with accuracy and warmth
Assist in Service Delivery by ensuring timely service to customers so customer traffic is efficiently managed. Recommend workflow changes for customer service with greater efficiency and effectiveness.
General Reconciliation and Compliance Activities at their level, which may typically include:
Dual control of Cash functions
Control of Security stationary
Review of processing entries and vouchers
Sales Referrals: where relevant, identify prospects for cross-selling from observation of customer transactions and highlight the same to sales staff
Contribute to branch performance through referrals, efficient customer service, effective operations controls
He/She is aware of bank s Mis-selling Sales Policies and ensure adherence all the times.
Educating customers about alternate banking channels so specific transactions can be migrated to net banking, phone banking, ATMs, etc.
Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD and Money laundering prevention. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer.
Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance
Responsible for health and safety for all. As part of the Health and Safety guidelines you should:
Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace;
Ensure that your actions do not put others at risk; Work in a healthy and safe manner;
Encourage others to work in a healthy and safe manner
Report all accidents and incidents and bring to the attention of the management any hazard in the workplace
KNOWLEDGE/SKILLS/EXPERIENCE:
Graduate/ Post Graduate
Anywhere between 1 - 4 years of overall experience
Banking knowledge
Understanding of front and back office processes and procedures
Good Interpersonal Skills
Strong Communication Skills
Team-playing ability
Customer and Service Orientation