Technical Support Executive

Whitehat Jr
Mumbai - Powai
15,000 - 25,000
/ monthly
Requirements
1 - 3 years experience
less than 10th
18 - 35 years
No gender preference
Shift timings
Working days
6 days/week
Morning Shift
10:00am - 7:00pm

Job description

Troubleshoot for IT Hardware related issues that an employee may face in an office

 Excellent oral communication skills in English with a passion to resolve customer queries successfully and quickly

 Understanding Operating Systems like Windows 7,8,10 and MacOS.  Troubleshooting Network and Internet Issues for Clients.

 Fixing Software and Drivers on Client Systems.

 Understanding of Settings and Control Panel Options.

 Fixing Issues in Device Manager and External Devices.

 Understanding Latest Privacy Settings and Access Control in Devices

 Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etc

 Adept at technology to troubleshoot and ensure smooth online class experience.

 Active listening skills, patience and detail obsession to maintain call logs. 

Additional Requirements
Experience
IT Support - Hardware,
Telecommunications Engineer,
IT Software - Frontend / Backend,
IT Software - ERP / CRM,
IT - Hardware / Networking,
BPO / ITES,
Information Technology and Services,
IT- Software
Job Type
Full Time
Skills
Communication
Desktop Troubleshooting
it support
Computer Hardware Troubleshooting
Internet Troubleshooting
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Posted on 25 Aug 2020
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IT Support - Hardware
IT Support - Hardware in Whitehat Jr