Technical Support Executive

Whitehat Education Technology Private Limited

Mumbai - Powai

₹

3,00,000 - 6,00,000

/ monthly

Salary benefits

Requirements

6 months - 3 years experience

Graduate

21 - 32 years

No gender preference

Aadhar Card

Pan Card

Salary slips

Joining and Relieving Letters

Shift timings

Working days

6 days/week

Week offs

WEDNESDAY

Morning Shift

10:00am - 7:00pm

Night Shift

1:00am - 10:00am

Night Shift

8:00pm - 5:00am

Job description

Identify and resolve technical issues promptly and successfully (TAT 10 minutes).
Answer technical and service questions about the product.
Ownership for the team's mission to create a 5-Star experience for every customer.
Understanding Operating Systems like Windows 7,8,10 and MacOS.
Troubleshooting Network and Internet Issues for Clients.
Fixing Software and Drivers on Client Systems.
Understanding of Settings and Control Panel Options.
Fixing Issues in Device Manager and External Devices.
Understanding Latest Privacy Settings and Access Control in Devices.
Setting Up System using Remote Desktop Connections like AnyDesk,TeamViewer, etc.
Excellent oral communication skills with a passion to resolve customer queries successfully and quickly.
Adept at technology to troubleshoot and ensure smooth online class experience.

Additional Requirements

Language

English

Experience

Customer Care

Job Type

Full Time

Skills

Technical support

Access Control

Other requirements

- Must have 6 months of technical Support experience

- Operating Systems like Windows 7,8,10 and MacOS

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Posted on 02 July 2020

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Customer Care in Whitehat Education Technology Private Limited