As a Technical Support - Fresher (Tech Support) Worker, you will be tasked with monitoring and maintaining an organisation’s computer systems and networks.
You will be responsible for diagnosing any hardware or software faults with these systems and will solve the issues either in person or over the phone.
Technical Support include roles as Maintenance Engineers, Help Desk Operators or Applications Support Specialists.
Since businesses simply can’t afford to be without individual workstations let alone its entire computer system, you have a pivotal role in the running of the company.
Job Duties:
Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
Improves client references by writing and maintaining documentation.
Participates in development of client training programs by identifying learning issues; recommending instructional language.
Accommodates client disabilities by recommending devices and techniques.
Avoids legal challenges by monitoring compliance with service agreements.
Improves system performance by identifying problems; recommending changes.
Updates job knowledge by participating in educational opportunities; maintaining personal networks.
Accomplishes information systems and organization mission by completing related results as needed.