Role Information –Technical Support
Position Summary :
Execute transactions as per prescribed guidelines and timelines. Follow predefined procedures with the objective to meet performance parameters.
Required skills:
Communication and Customer Service Skills
· Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues
· Display Ownership and accountability
· Quickly build trust and confidence with customer
· Own and resolve customer issues efficiently, effectively and empathetically
· Excellent comprehension and articulation skills
· Excellent communication skills verbal and written
· Demonstrate positive attitude
· Willingness to learn and open to feedback
· Helpful
· Patience and perseverance
Analytical and Problem solving skills :
· Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues, to resolve customer issues
· Problem solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficiently
· Able to identify sales opportunities and upselling
Time Management Skills :
· Being proactive and show the utmost respect for customer’s time
· Good time management, ensuring all contacts with customers add value
· Ability to Multitask
Computer skills :
· Excellent PC and data entry skills
· General support knowledge of Operating systems across various platforms, general productivity applications like MS outlook, MS excel, Lotus Notes etc
· Knowledge on basic concepts of networking.
· Working knowledge of MS Office
Qualification : Any graduate (min 15 years education)
Work Location : Pune
Shifts : Flexible to work in 24/7 shift