Role & Responsibilities:
Key Responsibilities:
● Respond to tickets raised Customer Services team
● Run pre-written queries to provide data and information to Customer Services Team
● Run pre-written code in Jupyter Notebooks to provide data and information to Customer Services Team
● Work with core engineering team to communicate and explain issues that can be prioritized for development activity
● Identify data issues from 3rd party providers
● Create tickets with 3rd party partners and providers to address identified issues and follow-up to closure
Required Skills:
● 2-3 years of demonstrated technical support experience in a fast paced environment
● Ability to respond and close 50-100 tickets per day
● Ability to run pre-determined database queries in Jupyter Notebooks and standard other query platforms
Preferred Skill Sets:
● Bachelor's degree in Computer Science, or related engineering field, or equivalent work experience
●● High initiative and ownership in delivering their roles
● Desire to work in a fast-paced start-up environment