Tech Support Engineer

3 weeks ago

HSR Layout, Bengaluru

₹58,333 - 75,000
1 year - 6 years Experience
Resume required
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Job type: Full Time

Nature of Job: Office
Work days: 5 days per week
Weekly off:
Sat, Sun
Shift Timings:
Morning Shift
9:00am - 9:00pm
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Selection Criteria

Graduation Degree mandatoryCompulsory
CS, or related technical field, or equivalent work experienceCompulsory
1 year to 6 years of experience as Database Administrator mandatoryCompulsory
2-3 years of demonstrated technical support experience in a fast paced environmentCompulsory

Required for the Job

As it's a start up, candidates should be flexible with working hours (willing to work for 12-14 hrs/day) and working days sometimes 6 days.*
Local candidates only*
Expected Salary*
Notice Period*

Job Description

Role & Responsibilities:
Key Responsibilities:
● Respond to tickets raised Customer Services team
● Run pre-written queries to provide data and information to Customer Services Team
● Run pre-written code in Jupyter Notebooks to provide data and information to Customer Services Team
● Work with core engineering team to communicate and explain issues that can be prioritized for development activity
● Identify data issues from 3rd party providers
● Create tickets with 3rd party partners and providers to address identified issues and follow-up to closure
Required Skills:
● 2-3 years of demonstrated technical support experience in a fast paced environment
● Ability to respond and close 50-100 tickets per day
● Ability to run pre-determined database queries in Jupyter Notebooks and standard other query platforms
Preferred Skill Sets:
● Bachelor's degree in Computer Science, or related engineering field, or equivalent work experience
●● High initiative and ownership in delivering their roles
● Desire to work in a fast-paced start-up environment

About the Company
Bright Money

We want to help all Americans reach better financial stability, using artificial intelligence and data science.

Banks offer increasingly complicated products that often don’t serve the best interests of consumers. Hidden fees, teaser rates, obtuse terms. Bright acts on your side to identify the best way to manage your money, without needing to do the work. The outcome is more control, fewer worries about your finances and more money for you.

Bright Money is a Consumer FinTech company based in San Francisco, USA, and Bangalore, India. It builds consumer digital products that use Artificial Intelligence to improve how people make personal financial decisions, with their credit cards, checking accounts and personal savings. 
The Bright team has a strong background in Artificial Intelligence and Data Sciences. The team was founded by Avi Patchava (former McKinsey, InMobi), Petko Platchkov (former McKinsey,CommuterClub founder), Varun Modi (former InMobi) and Alexander Seyfert (former Amazon,Yahoo). Bright has raised funding of $10m from 28 angel investors (incl. Naveen Tewari and Kunal Shah) between San Francisco and Bangalore, and 3 Venture Capitalist funds: Sequoia, Falcon Edge and Oakhouse partners.

Tech Support Engineer
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