Team Member - Web Chat (Officer /Senior Officer)

IDFC First Bank
Navi Mumbai - Juinagar
2,75,000 - 4,75,000
/ monthly
Salary benefits
Requirements
1 - 3 years experience
Graduate
22 - 30 years
No gender preference
Salary slips
Pan Card
Aadhar Card
Joining and Relieving Letters
Marksheets and Degree
Shift timings
Working days
6 days/week
Night Shift (male only)
8:00pm - 4:00am
Night Shift
12:00pm - 9:00pm
Morning Shift
9:00am - 6:00pm
Night Shift (male only)
6:00am - 9:00pm

Job description

  • Deliver exceptional service experience to the customers of the Bank through the web chat channel within defined operational metrics and SLAs.
  • Handle escalations, customer grievances, KYC queries.
  • Resolve customer queries regarding loans, EMI calculations, etc.
Additional Requirements
Language
English
Notice Period
15 days
Experience
Telesales / Telemarketing,
Banking / Financial Services / Insurance
Job Type
Full Time
Other requirements
- Need Immediate Joinee Candidates, max 15 days NP can be considered
- Need candidate from Navi Mumbai only.
- **CHAT should be mentioned in Candidate's Resume
- Experience into loans, mortgage experience is an added advantage
- 1+ year of experience into Chat process
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Posted on 14 Sep 2020
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Sales / Business Development
Sales / Business Development in IDFC First Bank