<ul><li>Contribute towards developing the business strategy of the service line/function.​</li><li>Cascade elements of the above to reporting teams.</li><li>Participate and contribute in the performance review of the function.</li><li>Develop, review and improve the performance MIS of the service line/team within a service line.</li><li>Is highly motivated and have high morale.</li><li>Periodically review the performance of the service line/team within the service line as per the strategy goals.</li><li>Undertake necessary preparation for client reviews or support the Functional head in preparation for client reviews.</li><li>Be proactive and systematic to avoid client escalations / issues and promptly resolve and/or appropriately channelize any escalations.</li><li>Upon request assist the sales team in pitching to new prospects.</li><li>Assist the Functional head/Sales team/Marketing team in the preparation of marketing material.</li><li>Maintain sustainable and trustworthy relations in the client organization.<br/></li><li>Meet / exceed operational targets for the service line/team within a service line.</li><li>Clearly define and communicate operational targets for direct reportees.</li><li>Ensure all members have clearly defined targets.</li><li>Build (where applicable and requested), run and review processes and systems to ensure business objectives are met / surpassed.</li><li>Consult teams to ensure development and improvement of processes and systems within service line projects.</li><li>Action and implement various strategic initiatives like quality improvement/measurement, automation etc</li><li>Manage outsourced work through appropriate vendor management process.</li><li>Identify gaps in the service line talent pool and take appropriate action (select or train people) to bridge the gap.</li><li>Participate in selection process to ensure the right talent is selected in a timely manner.</li><li>Develop, groom and coach team members so that they are able to perform better / as per the business objectives and culture.</li><li>Effectively train team members to enhance skill sets/performance.</li><li>Ensure timely completion of appraisals.</li><li>Resolve and/or escalate employee grievances in a timely manner.</li></ul>

Cheque Book / Pass Book

Photos

Aadhar Card

Pan Card

Salary slips

Joining and Relieving Letters

Must have team handling exposure - Client Servicing / Client Retention

Candidate must have scored min.60% in graduation.

Team Handling

Client Servicing

Operations

Key Client Retention

Customer Care

Operations Executive

E-commerce

Retail / Wholesale

English

<p>Contexio is a Ecommerce Based Company.Clients : flipkart, amazon, shoppers-stop, Tatacliq, walmart etc.. major Ecommerce clients.</p><p>Contexio helps its customers create solutions to solve their Information Management &amp; Insights challenges. Powered by CRUX -  our Information Processing and Insights Platform, we delight our customers with extremely quick, efficient and quality solutions.</p><p>Provides B2B and B2C Ecommerce Solutions</p><p>Contexio is an Information Management and Insights company offering services and solutions to global organizations.<br/>➢ Through Contexio B2B, we are focused on solving the challenges of Manufacturers, Distributors, Retailers and Marketplaces involved in B2B trade and B2C sales.<br/>➢ Contexio is owned by REIN Labs LLP.<br/></p><p><br/></p><div class="elementor-element elementor-element-e76aa9f elementor-widget elementor-widget-text-editor" style="vertical-align: baseline;font-size: 15px;"><div class="elementor-widget-container" style="vertical-align: baseline;"><div class="elementor-text-editor elementor-clearfix" style="vertical-align: baseline;text-align: justify;"><p style="vertical-align: baseline;"><span style="vertical-align: baseline;"><span style="vertical-align: baseline;"><font color="#000000">Contexio is focused on solving the challenges </font></span></span>of <span style="vertical-align: baseline;"><a href="http://www.contexiob2b.com/our-offering/for-manufacturers/" style="vertical-align: baseline;"><u style="vertical-align: baseline;">Manufacturers</u></a></span>, <span style="vertical-align: baseline;"><a href="http://www.contexiob2b.com/our-offering/for-distributors/ecommerce-operations/" style="vertical-align: baseline;"><u style="vertical-align: baseline;">Distributors</u>, </a></span><span style="vertical-align: baseline;"><a href="http://www.contexiob2b.com/our-offering/for-retailers/" style="vertical-align: baseline;"><u style="vertical-align: baseline;">Retailers</u></a></span> and <span style="vertical-align: baseline;"><a href="http://www.contexiob2b.com/our-offering/for-marketplaces/" style="vertical-align: baseline;"><span style="vertical-align: baseline;">Marketplaces</span> </a></span>involved in B2B trade and B2C sales.</p></div></div></div><div class="elementor-element elementor-element-2efa805 elementor-widget elementor-widget-text-editor" style="font-size: 14px;vertical-align: baseline;"><div class="elementor-widget-container" style="vertical-align: baseline;"><div class="elementor-text-editor elementor-clearfix" style="vertical-align: baseline;text-align: justify;"><p style="vertical-align: baseline;"><font color="#000000">The Digital wave coupled with internet has transformed the landscape of B2B trade and B2C sales bringing information to the center of this ecosystem. Be it New product and Vendor discovery, Sourcing, Competitive intelligence &amp; Tracking consumer trends, Product information displayed on websites or digital displays, Marketing via the internet and TV, Customer support, Order processing, Logistics, Accounting, etc, information is the entity each one is dealing in.</font></p></div></div></div><div class="elementor-element elementor-element-d02d50e elementor-widget elementor-widget-text-editor" style="font-size: 14px;vertical-align: baseline;"><div class="elementor-widget-container" style="vertical-align: baseline;"><div class="elementor-text-editor elementor-clearfix" style="vertical-align: baseline;text-align: justify;"><p style="vertical-align: baseline;"><font color="#000000">All of the above needs Information processing and information analysis to gain insights and model for future decisions. Contexio delivers solutions for each of these problems using a combination of its Information platform (<span style="vertical-align: baseline;"><a href="http://www.contexiob2b.com/platform/crux/" style="vertical-align: baseline;"><span style="vertical-align: baseline;">CRUX)</span></a></span>, Processes and Domain expertise.</font></p></div></div></div><div class="elementor-element elementor-element-f1fffb3 elementor-widget elementor-widget-text-editor" style="vertical-align: baseline;font-size: 15px;"><div class="elementor-widget-container" style="vertical-align: baseline;"><div class="elementor-text-editor elementor-clearfix" style="vertical-align: baseline;text-align: justify;"><p style="vertical-align: baseline;"><font color="#000000"><span style="vertical-align: baseline;">Contexio has delivered and continues to deliver innovative solutions for global </span><span style="vertical-align: baseline;">leaders in Manufacturing, Distribution, Retailing and Marketplace businesses.</span></font></p></div></div></div>

IT- Software

CONTEXiO

Team Leader Operations

Team Leader Operations

Job description