Team Leader (BPO)

1 month ago

Nerul, Navi Mumbai

₹22,000 - 35,000
1 year - 3 years Experience
Resume required
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Job type: Full Time

Nature of Job: NA
Work days: 6 days per week
Shift Timings:
Morning Shift
9:30am - 6:30pm
Aasaanjobs does NOT charge any fee from jobseeker

Selection Criteria

Education
Below 10th allowed
Experience
1 year to 3 years of experience as Other in BPO / ITES preferred
Skills
Customer Escalation Management*
Team Leading Skills*
Exceeding Targets*

Required for the Job

Others
Expected Salary
Notice Period

Job Description

Urgent required Supervisor/ Team Leader / Team Coach - BPO in Nerul, Navi Mumbai



Position -Supervisor/ Team Leader / Team Coach - BPO

Experience - 1 yrs of relevant experience

Job Location - Nerul, Navi Mumbai,


Qualification -Graduation (Any Stream)

 

•            1 yrs of relevant experience.

•            Good communication skills

•            Knowledge of Ms Excel

•            Orientation towards working with people

•            Management skills in terms of maintaining people and work

•            Good Leadership skills

•            Knowledge of collections process, specifically domestic collections

•            Passionate towards achieving targets

On-the-job training.

•            Performance Reporting

•            Maintaining MIS



On-the-job Product Training of new joiners

•            Maintain MIS for Allocated Pool

•            Tracking Callers productivity

•            Inspire / motivate callers to achieve targets

•            Sending Pick-up files to FPRs

•            Co-ordinate with product field FPRs

•            Identifying critical cases and act accordingly

•            Prepare strategies for achieving Team targets

•            Coordinate with Collection agencies

•            Handling Escalation calls /agitated customers

•            Performance review of callers on daily weekly monthly basis

•            Plan for absenteeism in the team and ensure smooth work flow

•            Liaise between different departments

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Team Leader (BPO)