Team Leader BPO

ziphertech
Navi Mumbai - Navi Mumbai
18,000 - 35,000
/ monthly
Requirements
1 - 2 years experience
12th pass
Above 18 years
No gender preference
Shift timings
Working days
1 days/week

Job description

1-2 years experience

§ First Point of escalation for customers
§ Coaching and Mentoring of agents
§ Manage agent productivity and review agent metrics (KPIs); focus on outliers and determine root cause; communicate the importance of each metric and its drivers
§ Motivate the team to stay within service level guidelines

Additional Requirements
Language
English
Experience
Telemarketing,
BPO / ITES
Job Type
Full Time
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Posted on 14 Nov 2018
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