Team Leader BPO

Navi Mumbai, Thane

₹18,000 - 35,000
1 year - 2 years Experience
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Job type: Full Time

Nature of Job: NA
Work days: 1 days per week
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Selection Criteria

12th Pass mandatoryCompulsory
1 year to 2 years of experience as Telesales / Telemarketing mandatoryCompulsory
Experience in BPO / ITES preferred
Good English skills. Ability to speak, read & write.Compulsory

Required for the Job

Expected Salary
Notice Period

Job Description

1-2 years experience

§ First Point of escalation for customers
§ Coaching and Mentoring of agents
§ Manage agent productivity and review agent metrics (KPIs); focus on outliers and determine root cause; communicate the importance of each metric and its drivers
§ Motivate the team to stay within service level guidelines

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