Collect payment from multiple clients and vendors for a company
Job Summary
- Understanding of the collections policy and effective implementation
- Ensure all the SLA is been met and adhered to
- Monitoring & managing X Bucket Portfolio for his specified branch/geography
- Conducting detailed Reviews with the team (CRE) on a Daily/Weekly/Monthly basis ensuring targets assigned are met
- Ensuring audit compliance is met as per guidelines
- Track 100% visits been conducted by the CRE and the same is recorded on system
- Need to ensure the collected payments are deposited and credited into the customers’ accounts within the specified TAT
- Ensuring Zero% gap in the review mechanism
- Need to ensure daily allocation is been done to all CRE’s and the accounts are uploaded on their respective Hand Held Machines
- Ensuring that CRE are collecting the correct phone numbers from the field and the same is been collated by their respective TL and send to Call Centre / Regional Coordinator
- Responsible for ensuring all accounts are allocated within the team, area and no contracts are lying unallocated
Sending daily field feedback to State Heads
Responsibilities and Duties
Monitoring, track X Bucket as per SLA guidelines & ensure effective implementation of process
Required Experience and Qualifications
12th and above