Team Lead Operations

Responsibilities



• Building long-term relationships with key clients

• Build relationships with key employees among customers

• Addressing customer concerns and complaints

• Create plans to address clients’ business needs

• Advise clients on creating profitable processes

• Schedule regular meetings with customers to ensure they are satisfied

• Act as point of contact for complaints and escalate issues as appropriate

• Collaborate with internal teams (e.g., senior management, operations) to address customers’ needs