Team lead

Role:Team Leader 

Designation:- Senior Executive - CRM

Key Responsibilities :

1. Recruits, Trains, Monitors and Enhances team for customer support

2. Ensures customer support processes are timely reviewed to latest expectations of client and management

3. Maintain highest quality of customer service at all times by maintain keen watch on customer feedbacks

4. To manage files and MIS tables as per management requirements for review and decision making

5. Identifies and coaches resources with the required caliber time to time

Skill Set :

1. Prior experience as a Team Leader in a call Centre set up will be preferred​
2. Should have prior experience of managing a team size of  15 - 20 employees
3. Ability to follow the system, process and policies to ensure seamless service to customers and clients

4. To approach and deal with customer grievances and feedback with sensitivity