A Lead Management to Enrollment
1 Monitoring of all leads coming in from all sources - Just Dial, Urban Pro, Facebook, Google etc.
2 Methodical follow up of all leads within a few hours of enquiry - on CRM
3 Report creation for calls made, responses and follow up measures
4 Attending to enquiries of students & parents
5 Answering phone enquiries and other follow up enquiries
6 Counselling students and parents and converting enquiries to enrollments
7 Ensuring appropriate courses being suggested along with up selling courses and relevant materials
8 Enrollment procedures as per DQ Labs requirements including Photograph, payments etc.
9 Onboarding procedure - Issuing receipts for enrolled students, ensuring books are given, online activation, Whatsapp group etc.
10 Ensuring the fees received in cash / cheque / EDC etc. is deposited on within 24 hours into the relevant bank accounts
11 Ensuring all enrollment details are updated at the end of the day
B Communication and Analysis
1Single point of contact for students and parents - Coordination & communication by email, SMS,
Whatsapp, phone calls etc.
2 Analysis of enrollments, expectations from parents / students, feedback
3 Understanding what is lacking and suggesting improvement techniques before issues escalate
4 Competitor Analysis - Formal & Informal
C Follow up
1Follow up with students progress and ensuring that they have completed the course as per
enrollment
2 Follow up with payments and ensure payments are completed on time from students
3 Maintaining a good relationship with students
4 Interacting with students and getting informal feedback from them
5 Ensuring that parents are kept informed of students progress
D Operational Responsibilities
1 Ensuring discipline with students
2 Ensuring the overall upkeep of the premises
3 Ensuring that classes happen as per schedule
4 Ensuring that Rent, Bills etc are paid
5 Office requirements to be ensured (Stationery materials, housekeeping materials etc.)
6 Main role would be to be at our centresTheir KRA's would be
a) Convert leads to walk in
b) Convert walk in to enrollment