Takes orders if required, serves (where applicable, prepares) food and beverages to guests as per the hotels standards in a friendly, timely and efficient manner.
Responsibilities and Duties
- Greets guests and presents them with the menu.
- Performing basic cleaning tasks as needed or directed by supervisor.
- Filling in for absent staff as needed
- Communicate to the guest and provide assistance with their queries.
- Co - ordinate with the kitchen staff, bar staff to ensure smooth operation and guest satisfaction.
- Serves food and beverage to the guest as per the course of order.
- Observes guests and ensure their satisfaction with the food and service.
- Promptly respond to guest with any additional request.
- Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.
- Physically able to stand and move during the length of shift; able to bend and kneel through shift
- Prepare mixed drinks for service to your customers table.
- Properly open and pour wine at the tableside.
- Adhere to grooming and appearance standards consistently.
- Understands and can communicate products and services available at the resort.
- Must have some familiarity with basic cooking skills.
- Assist in stocking and maintain the restaurant par stock levels and side station.
- Help other areas of the restaurant such as answering telephones and completing financial transactions.
- Close the shift on the POS terminal.
- Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm.
Required Experience, Skills and Qualifications
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times