Sr Associate Consultant - Bangalore

Responsibilities

• Monitoring and assessing client system behaviour and status, identifying, planning and implementing improvements
• Ensure the availability and performance of databases supported by the team
• Ensure services are secure with minimal downtime
• Provide proactive monitoring of database system
• Provide customer health checks as required
• Take on New Technologies as the Company requires
• Be a Technical Escalation point for more Junior members of the team.
• Drive Automation and application of Standards to reduce the volume of incidents

Requirements

Experience:

Essential:

• 3-5 years plus experience in Enterprise level Oracle Application Database and EBS Administration
• Proven track record providing production support including monitoring and tuning
• Excellent interpersonal skills
• Working experience in supporting EBS across versions 11i to R12.2
• Working experience in cloning methodologies
• Working experience in patching and maintaining the EBS technology stack components – iAS, Weblogic, Forms and Reports
• Experience of Oracle RAC, Oracle CRS
• Experience of Oracle Dataguard
• Experience of Oracle Performance Tuning
• Experience in installing, upgrading and patching of all Oracle RDBMS Versions to 12

• Experience of supporting Oracle Fusion Middleware products such as SOA, OID, OAM
• Experience of installing and supporting OCI/AWS Cloud Solutions
• ITIL Foundation Certification
• Proficiency with Unix/Linux and Windows operating systems to a level below a dedicated Systems Administrator

Generic Data Intensity Ltd Responsibilities and Attributes

• Be able to support and prioritise multiple incidents across multiple (150) customers
• Understand and apply ITIL Principles in everything we do.
• Have a focus on Problem management to drive down incident volumes.
• Be committed to personal development and learning for yourself, as well as for the greater good of your team, the wider organisations and its customers
• Show a passion for our core vision to focus on commitment to customers and to continually improve our business operations and offering
• Demonstrate drive and energy to get things done
• Adhere to required Compliance Programme standards, following and implementing business operating procedures, processes and policies where appropriate
• Ensure any problems, incidents or complaints are reported to your Line Manager or the Compliance Officer
• Act in a professional and competent manner, to enhance the reputation of the Department within and outside the organisation
• Deputise for colleagues where required and according to the Scheme of Delegation

Personal Attributes

• Proven experience working within a team
• Excellent  spoken English and a positive telephone manner
• Good written English for formal and informal information exchange with clients and the team
• Commercial awareness
• Professional manner

Additional Information

You will be required to work on a shift basis to cover 24/7 support needs

Review Arrangements

The details contained in this job description reflect the requirements of the role at the date it was prepared; it is inevitable that over time the nature of the role may change – existing duties may no longer be required, other duties may need to be included without changing the general nature of the post or level of responsibility assigned.  Therefore Data Intensity Ltd expect to revise this job description from time to time (at least every three years) and will consult with the post-holder at the appropriate time.

This role may require access to customer environments as a means of providing the necessary support to resolve an issue or inquiries into performance-related issues, or for periodic maintenance and management of the systems. In some instances, these environments may contain Personally Identifiable Information (PII) (e.g., such as HIPAA-related Personal Health Information – PHI) and Payment Card Information (PCI). Personnel are expected to adhere to the highest standards of ethics and professionalism in protecting PII.