Grows and expands company social media presence into new social media platforms, plus increases presence on existing all social platforms including Facebook, LinkedIn, Pinterest, Twitter, and Instagram.
Proactively attend all the queries, complaints, requests across the company's social media platforms.
Raise issues to the concerned teams and follow up for resolutions.
Proactively and continuously keep the customer and stakeholders informed about the status of the problem.
High level of individual discretion to ensure customer satisfaction and business success.
Build credibility with customers by empathizing with their problem in words, proactively
understand their needs and respond promptly.
Accurately document all customer issues via emails and customer support tools, adhere to the process and follow-up timely.
Highlight the noise in the social space to the key stakeholders within the organization and ensure speedy resolutions.