Social Media Associate
Company replies in 2 days
Okhla Industrial Area, New Delhi
15,000 - 24,000 monthly
6 months - 1 year Experience
Resume Required
Office Timings
Full Time Job
Shift Timings
3:00 pm - 12:00 am
(For Male Candidates Only)
7:00 am - 4:00 pm
(For Male Candidates Only)
Salary & Incentives
PF & ESIC Benefits
Selection Criteria
Graduation Degree mandatoryCompulsory
6 months to 1 year of experience mandatoryCompulsory
Fresher with excellent communication can also applyCompulsory
18 - 30 yrsCompulsory
Male preferred
Android Phone
Excellent English skills. Ability to speak, read & write.Compulsory
Email etiquetteCompulsory
Content WriterCompulsory
Chat processCompulsory
Written CommunicationCompulsory
Chat SupportCompulsory
Communication-Candidate must have excellent oral and written communication skills in EnglishCompulsory
Communication-should have excellent email ettiquettesCompulsory
Expected SalaryCompulsory
Notice PeriodCompulsory
Job Description

The role:

  • Handling social media channels for OneDirect and its clients which includes capturing all relevant mentions and responding to them across social media channels.
  • Report any mentions that require client intervention and ensure timely and adequate response.
  • Raise tickets and bucket mentions in the correct category for reporting.
  • Ensuring seamless communication with OneDirect  Clients so that all responses posted to the customers are in line with client persona.
  • Gather broad insights about each client, the kind of mentions (complaints/queries/feedback) by their customers and report the same.

Knowledge, Skills and Abilities:

  • Working knowledge of social media platforms including but not limited to Facebook, Twitter, and LinkedIn etc.
  • Strong written and verbal communication, ability to identify situations and draft suitable responses.
  • Ability to handle irate customers/trolls on social media.
  • Ability to work across channels like Onedirect Dashboard, Social media platform and Social media management tools.
  • Knowledge of best practices to be followed while responding on social media is an added plus.
  • The candidate has to strictly work on solving customer queries while maintaining brand image of OneDirect's clients.

The candidate has to clear written English test before being eligible for the F2F interview.

Note: There’s a lot more to offer, provided you are a performer, and willing to walk an extra mile.
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Company Info

OneDirect is a Sequoia capital funded 100+ people enterprise software company headquartered in Bangalore and having offices in Mumbai and Delhi. We build products to improve customer experience across touch points. The flagship product is a Social CRM that helps large enterprises in managing digital conversations.

These products are used by a lot of companies India with the biggest being Indian railways. There are over 50 enterprises that rely on OneDirect today. HDFC, Kotak, OLA, Oyo, Dominos, Daikin, Myntra, Snapdeal, DishTV, Tatasky, Aircel, Hitachi are some of the clients we work with.

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Customer Care
Social Media Associate