ServiceNow Architect

product based company
Pune - Pune Cantonment
12,00,000 - 16,00,000
/ monthly
Requirements
4 - 8 years experience
less than 10th
23 - 32 years
Male Only Job
Shift timings
Working days
5 days/week
Morning Shift
9:30am - 6:30pm

Job description

ServiceNow Architect

Seeking ServiceNow Technical experienced and knowledgeable with service and business processes, and service management to oversee the ServiceNow platform which include creative solution development, process analysis, configuration and BI/reporting to innovate, integrate, and manage technology solutions.

Responsibilities

  • Manage and analyze business requirements / processes and define the right solutions
  • Evaluate system integration considerations to determine appropriate technology solutions.
  • Design, configure/code, tests and documents solutions based on user/business requirements.
  • Ensure SNOW platform is highly available, up to date and with high data quality & performance
  • Continuously seeks ways to improve customer experience and users experience from SNOW platform
  • Explore ways to expand and integrate SNOW platform for new services
  • Integrate / maintain robust operation and project management processes
  • Collaborate with a larger group of Business SMEs, solution and technical architects to set technical direction for the delivery of solutions
  • Provide thought leadership in strategic direction for Enterprise Implementation of the ServiceNow platform using ITSM, ITBM & HRSM.
  • Assist in gathering and reviewing client’s process requirements and map to ServiceNow features/implementations
  • Assist customers with POC activities, understanding of ServiceNow platform, and agile approaches
  • Establish and enforces systems design and architectural standards, establishes maintains best practices and drive the principles throughout the systems delivery lifecycle.

Desired Skills And Experience

  • Provide thought leadership in strategic direction for Enterprise Implementation of the ServiceNow platform using ITSM, ITBM & CSM.
  • 10+ years of experience in Information Systems and Technology in more than one of the following: Service management systems, ServiceNow, Remedy, CRM, ERPs, Service Governance / Management.
  • 3-5 years’ experience in supporting Service / business processes
  • Experience managing technical teams in complex, dynamic environments collaborating with and managing teams across multiple projects
  • Experience with continuous delivery, configuration management, continuous integration, and source control software processes and tools a requirement.
  • Experience with automated web test frameworks
  • Strong oral and written communication skills, with the ability to confidently present ideas and processes to stakeholders with varying levels of technological experience
  • Experience influencing stakeholders across the organization
  • Experience with large companies 7000+ emp
  • Experience working in a multicultural, international organization
  • Good analytical skills, details oriented, ability to effectively listen to and resolve customer issues
  • Good business acumen, ability to understand end to end business processes and work in a global environment
  • Solid teamwork and interpersonal skills to work well on cross-functional teams and at all levels of an organization
  • Collaborate with a larger group of Business SMEs, solution and technical architects to set technical direction for the delivery of solutions
  • Assist in gathering and reviewing client’s process requirements and map to ServiceNow features/implementations
  • Assist customers with POC activities, understanding of ServiceNow platform, and agile approaches
  • Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks and demonstrated project management skills and experience working directly with customers and clients
  • Experience building and coding Configuration Management Databases (CMDB)
  • Working knowledge of relational databases Working knowledge of systems and network performance and availability monitoring and analysis as well as configuration management
  • Working knowledge of LDAP, AD, SSO, Email Infrastructure, Web Services , workflow
  • Working knowledge of relational databases
  • Working knowledge of systems and network performance and availability monitoring and analysis as well as configuration management
  • Understanding of IT service desk and service management along with good understanding of the ITIL framework including Incident Management, Problem Management, Change Management, Release Management, and Service Desk.
  • Experience managing technical teams in complex, dynamic environments collaborating with and managing teams across multiple projects
  • Experience in a SaaS environment Design, development, and deployment experience with the ServiceNow
  • Experience with continuous delivery, configuration management, continuous integration, and source control software processes and tools a requirement. Experience with automated web test frameworks


Additional Requirements
Experience
Architecture,
IT- Software
Job Type
Work from home
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Posted on 27 May 2020
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