<ul type="disc"> <li>Effectively managing &amp; mentoring/training the team of Service Delivery Officers in Mumbai.</li> <li>Driving team for cross sell target.</li> <li>Sound in customer service, business policies, processes, operations &amp; compliance norms.</li></ul><ul type="disc"> <li>Managing client escalations/grievances related to general product and/or service</li> <li>Initiating client contact &amp; better connect as needed to support RMs.</li> <li>Conduct audits for the team and provide control mechanisms.</li> <li>Ensure adequate inputs given for recommendations of changes in processes and controls.</li></ul>

Back Office Executive

Banking / Financial Services / Insurance

Kotak group is India's largest financial group.  It operates in 515 cities in India. It products are available across India. London, New York, Dubai singapore etc.  Kotak Mahindra finance company started with Bill Discounting in 1986.  Mr. Uday Kotak is our company Managing director and Chairman.  Kotak Bank is the 2nd larget Bank in India.  Kotak has taken over ING-Vysya Bank.  Kotak Life Sovency marging Ratio is 3.05 times Kotak Life Claim settlement ratio is 99.5% Kotak Life Persistency Ratio is 85%  Kotak Net workt is 50,486 Crores Kotak Total Assets is 337,720 Crores Capital Adequecy is 17.8%

Service Manager

Job description