Service Engineer – ICU & Critical Care Products
The person would evaluate, repair, service and maintain a number of ICU and Critical care products within Benaka Healthcare and in other healthcare enterprises for our equipment’s. The candidate is responsible for servicing of ICU Ventilator, Critical Care Ventilator, Transport Ventilator, CPAP Machine, BiPAP Machine, Cardiovascular Products, ECG, Holter Monitor, TMT, Patient Monitor, Defibrillator, OT Table, OT Light, Pendants, Anesthesia Workstation. Day to day job responsibilities will include:
- Responsible for Installation, Servicing, Troubleshooting and Maintenance of Medical equipment’s
- Provides highest customer services standards in the Medical Equipment industry in the region
- Investigating root cause analysis for machine breakdown provides solutions with minimum TAT.
- Research, understand proper service manuals to provide online and offline machine repair
- Ensuring High Customer satisfaction and the performance of all instruments to full specifications
- Performing corrective and preventive maintenance plans and handles customer complaints
- Providing user training to customers and representatives on products & Services
- Ability to understand the problems in order to provide accurate and tactful explanations to users
- Should have good attention to details with strong interpersonal and presentation skills
- Maintaining all equipment to its proper and uninterrupted working performance as per schedule
- Responsible for providing technical information and answers to the queries of the end users
- Meeting the service revenue targets given on Annual Maintenance Contracts.
- Ensuring all service goals such as response and call time, customer satisfaction levels are in place
- Ensuring service costs are budgeted, maintained, controlled and kept within agreed targets.
- Schedule and take follow up of preventive maintenance of machines.
- Manages the spares requirements, availability and plans delivery schedules of inventory at all times
- Documenting the customer case history and spare parts consumption per machine.
- Effectively manage and coordinate service activities of the medical equipments with the sales team
- Assess, conduct and maintain ongoing preventive maintenance program for various equipments
- Ensuring that medical instrument and equipment are in good condition at al times
- Evaluation, replacement, service, repair and maintenance of medical devices and equipment
- To provide necessary support to Sales, Service and Management in terms with equipments usage.
- Conduct ongoing training and education activities about safe medical device uses and practices
- Provide first hand support to the medical equipments during their breakdown and normal maintenance.
- Ensure the patient safety and result accuracy by measures like periodic calibration, periodic safety
- Establish and implement technical protocols and management functions pertaining to equipments.
Qualification and Skill Sets
- BE or B.Tech or Masters of (Bio Medical / Electronics / Computer Science / Electrical)
- Minimum 2-10 years of work-experience in servicing above medical devices and equipment
- Strong learning agility, problem diagnosis and problem solving skills
- Able to think clearly, independently and exercise own judgment.
- Able to work accurately and with minimal supervision.
- Ability to plan & organize ones work schedule effectively.
- Excellent communicator with a good command of written and spoken English.
- Spoken knowledge of Hindi and other local languages would be appreciated.
- Demonstrates integrity and recognized as a role model by their peers and manager
- Well versed with computers especially MS Word/Excel/PowerPoint/Outlook/Internet and e-mail
- Willingness to travel