ITI or DAE or DME with minimum of 3 years of experience in similar field
Sound knowledge in automobile field, with DL of 4 Wheeler.
Knowledge of automotive systems and ability to explain systems and repairs to customers of varying levels of technical understanding
JOB DESCRIPTION
Should be able to manage the mechanics
Good knowledge in four wheeler services should be involved in end to end service process responsible for establishing rapport and trust with customers.
Documents vehicle problems by listening to customers describe them and by asking probing questions.
Road-tests customer vehicles to confirm problems and, after service, to ensure that repairs have been completed.
Maintains extensive contact with customers, phoning to provide estimates on service and repairs before jobs are begun, explaining the appointment/scheduling system to customers, and establishing with customers the method of payment for repairs (cash, warranty, etc.).
Constantly communicates with Technicians to obtain information on needed vehicle repairs
Offers additional maintenance and repair services to customers when appropriate.
Should be capable of working independently, managing his time and work flow