Role Expectations:
Contacting potential or existing customers to inform them about a product or service using scripts
Converting leads and opportunities generated through Cold Calling, Digital Marketing, etc into appointments by pitching accurate lenders and products as per the system recommendation and customer requirement
Asking questions to understand customer requirements and close sales
Follow-up on appointments with lenders and customers for pickups/logins
Enter and update customer information in the database
Generate references from existing customers
Take and process applications in an accurate manner
Handle grievances to preserve the company’s reputation
Go the “extra mile” to meet sales target and facilitate future sales
Meet call Quality standards and CSAT
Ensure Staffing, AHT, Break adherence expectations are met on daily basis