Senior Operations Executive - L1+
Indialends

1 month ago

Gurgaon, Gurgaon

₹22,000 - 30,000 monthly
+incentives
1 year Experience
1 person has joined.
₹22,000 - 30,000 monthly
Incentive

Upto  Rs. 20,000 to Rs. 30,000

Other Benefits:
PF :
YES

Job type: Full Time

Work days: 6 days per week
Shift Timings:
Morning Shift
10:00am - 7:00pm
9:30am - 6:30pm
Aasaanjobs does NOT charge any fee from jobseeker

Selection Criteria

Education
12th Pass mandatoryCompulsory
Experience
Minimum 1 year of experience as Telesales / Telemarketing in Banking / Financial Services / Insurance mandatoryCompulsory
Telesales Experience into same product like personal loans will be considered onlyCompulsory
Communication
Excellent English skills. Ability to speak, read & write.Compulsory
Excellent Hindi skills. Ability to speak, read & write.Compulsory
Skills
Selling Skills*
convincing skills*
Clear pronounciation*
candidate should be aware of the Percentages concept*

Required for the Job

Documents
Aadhar CardCompulsory
Pan CardCompulsory
Salary slipsCompulsory
Marksheets and DegreeCompulsory
Joining and Relieving LettersCompulsory
Others
Candidate must be able to sell any product during interview*
Candidate must have basic computer operating knowledge.*
Expected Salary*
Notice Period*

Job Description

Experience Range - 1-2 years of Tele-Sales Experience.

Role Expectations:

Contacting potential or existing customers to inform them about a product or service using scripts

Converting leads and opportunities generated through Cold Calling, Digital Marketing, etc into appointments by pitching accurate lenders and products as per the system recommendation and customer requirement

Asking questions to understand customer requirements and close sales  

Follow-up on appointments with lenders and customers for pickups/logins 

Enter and update customer information in the database

Generate references from existing customers

Take and process applications in an accurate manner

Handle grievances to preserve the company’s reputation

Go the “extra mile” to meet sales target and facilitate future sales

Meet call Quality standards and CSAT

Ensure Staffing, AHT, Break adherence expectations are met on daily basis


Role Requirement:

Proven experience as telesales representative i.e. personal loan.
Minimum 1-year experience of experience & experience in retail lending is
mandatory.
Proven track record of successfully meeting sales target (preferably over the
phone)
Passion for sales, meeting targets and chasing for high numbers  
Good knowledge of relevant computer programs (e.g. CRM software) and
telephone systems
Ability to learn about products and services and describe/explain them to
prospects
Good knowledge of English - Should be able to understand and comprehend
training material
Cool-tempered and able to handle rejection
Outstanding negotiation skills with the ability to resolve issues and address
complaints
Graduate degree is preferred but not mandatory


About the Company
Indialends

http://indialends.com/

IndiaLends is a Financial technology startup based in New Delhi. Our aim is to make financial products affordable and easily accessible to the common man. Our team consists of experienced finance professionals with over 7-12 years of experience from top-notch institutions such as IIT, LBS, IIM, Stephen's, LSE and various global banks.

We are an online platform that provides our customers with products and services such as personal loans, unsecured loans, installment loans, and credit cards. We connect borrowers with lenders to help them get the best deal possible. We also provide value-added services to our customers such as big-data analytics, credit risk assessment and verification, and automated work-flows for loan origination and management.

What makes our products attractive are the affordable interest rates and simplified procedure which has set us free from the traditional time consuming and complex financial processes. 

At IndiaLends, They provide their customers with:

  • Instant and affordable loans
  • Quick and easy online application process
  • Secure database where all the information is in safe hands
  • Short disbursal times
  • Highly trained customer representatives to help at every step of the online application

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Senior Operations Executive - L1+
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