A decision-making position, customer care executives hire and train their teams, creating the training program. Their boss is typically the VP of sales. According to the National Bureau of Labor Statistics, the demand for customer service representatives, which includes customer care executives, is set to rise 5 percent through 2026.
Being responsible for a company’s customer service success includes many responsibilities. We analyzed customer care executive job descriptions to come up with the following list of the most important customer care executive duties and responsibilities:
Create Customer Care Protocol
Analyze and Make Decisions Based on Customer Care Data
Hire and Train Customer Care Staff
Handle Escalated Customer Issues
Make Sure all Customer Care Meets Established Standard