Handling in bound calls from international customers on Student loans/debt consolidation.
Understanding the client requirements and specifications of the project.
Ensuring that the deliverables are made to the clients on time.
Adhering to the quality standards of the company.
Gaining product knowledge to provide efficient and effective customer solutions.
Display ability to address customer queries/doubts and provide quick, appropriate and workable solutions for the same with impeccable integrity.
Moulding the customers and convincing them into buying competitive company plans.
Identifying and prioritising the needs of the customers.
Based on the above mentioned responsibility, need to come up with multiple student loan plan options or be able to come up with tailor-made plans keeping in mind the customers’ needs and organizational goals.
Building rapport with customers and keeping a follow up with them to ensure proper customer query resolution.
Achieving stretched targets in a result-oriented environment.
Maintaining strong client relationship and high level of customer service.
Keeping abreast with the organization’s service/business plans.
Additional Requirements
Language
English
Experience
Customer Care,
BPO / ITES
Job Type
Full Time
Skills
Quantitative Aptitude
MS Word
customer care
international calling
Inbound Calling
TECHSUPPORT
Customer Retention
Customer Engagement
Customer-focused Service
Agency Sales
Voice Calling
Other requirements
- o Should have excellent negotiating skills.
- o Should have high call closure orientation.
- o Applicant must enjoy working in a fast-paced environment and be able to thrive under pressure.